Faq'S

Yes, you can shop as a guest without creating an account. However, creating an account will make future purchases easier and allow you to track your orders.

Currently, all our products are available for purchase exclusively through our website. We do not have physical stores, but we are working on expanding our presence in the future.

We provide a size chart on each product page to help you choose the right size. If you’re unsure, you can always contact our customer service for assistance.

Currently, we do not take phone orders. Please place your order directly through our website for a quick and easy shopping experience.

At this time, we do not offer gift wrapping services. However, our products are beautifully packaged, making them perfect for gifting.

Each product page displays availability information. If an item is out of stock, you can sign up to receive a notification when it becomes available again.

To shop, simply browse through our product categories, select the items you like, and add them to your cart. Once you're ready, proceed to checkout, provide your shipping details, and complete your payment to place your order.

Shipping costs and delivery times depend on your location and the shipping method chosen at checkout. Generally, standard shipping takes between 5-7 business days, while expedited shipping may arrive within 2-3 business days. Shipping costs are calculated at checkout based on the delivery address. We offer free shipping on orders over a certain amount, so be sure to check for any ongoing offers!

The delivery time for your package depends on the shipping method chosen and your location. Standard shipping typically takes 5-7 business days, while expedited shipping may arrive in 2-3 business days. Once your order is processed and shipped, you'll receive a tracking number to monitor its progress.

We accept a variety of payment methods, including major credit cards (UPI, Visa, MasterCard, American Express), debit cards, PayPal, and other secure online payment options.

Yes, it is completely safe to make payments on our website. We use secure encryption technologies to protect your personal and payment information, ensuring a safe and secure transaction experience.

Yes, you can pay using both debit and credit cards. We accept all major credit and debit cards, including Visa, MasterCard, and American Express.

Currently, we only allow one payment method per order. You can choose from various available options, such as credit card, PayPal, or others, but only one method can be used at checkout.

At this time, we do not offer payment plans or installment options. All payments are due at the time of checkout.

There may be various reasons why a payment is declined, such as insufficient funds, incorrect card details, or issues with the payment provider. Please check your payment details and try again. If the issue persists, feel free to contact our customer service team for assistance.

Yes, once your order is placed, an invoice will be sent to your email. You can also download the invoice from your account dashboard.

We offer a 7-day return policy for most products. If the product is in its original condition, unused, and with the tags intact, you can return it for a full refund or exchange. However, please note that custom-stitched items are non-returnable unless they have a manufacturing defect.

To initiate a return, please contact our customer service team within 7 days of receiving your order. Provide your order number and reason for return, and we will guide you through the process.

Yes, you will receive a full refund for the returned items, as long as they meet our return policy criteria (unused, original condition, tags intact). Refunds will be processed to the original payment method.

If the item has a stitching issue or any defect, please reach out to us within 7 days of receiving your product. We will cover the return shipping costs and provide you with a replacement or full refund.

Once we receive the returned item, we will process your return within 3-5 business days. The refund will be issued to your original payment method, and you will receive a confirmation email.

Custom-stitched items are generally non-returnable. However, if there is an error in stitching or a defect, we will gladly accept the return or exchange within 7 days.

Customers are responsible for the return shipping costs, unless the item has a manufacturing defect or a mistake on our part. In such cases, we will cover the return shipping fees.